Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kevinshadowhunterbmi@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kevinshadowhunterbmi@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kevinshadowhunterbmi@gmail.com.

Return & Refund Policy

1. Return Eligibility Window

   
   

   Customers may submit return requests within 30 calendar days after delivery confirmation, per Colorado consumer protection regulations.

   
   

   Only unopened, intact, unexpired food merchandise with full original packaging can be returned for refund or exchange. Seals, vacuum bags, outer cartons must remain undamaged to meet food safety standards.
2. Non-Returnable Food Items (Strict Food Safety & Hygiene Rules)

• All opened, partially consumed, damaged packaging food products
• Expired, thawed, refrigerated/frozen perishable goods
• Clearance discounted food, gift sets, customized edible gifts
• Bulk unpackaged loose food, beverage concentrates

1. Damaged, Spoiled, Wrong or Defective Food

   
   

   If you receive leaking, broken, moldy, expired, spoiled, or incorrectly shipped food items, contact customer service within 7 calendar days upon delivery. You must provide clear photos of packages, product condition and tracking number.

   
   

   We will provide full refund, free reshipment, or fully cover all return shipping fees with pre-paid return labels at our cost.
2. Return Shipping Responsibility

• Customer voluntary return (no quality/spoilage issue): Buyer bears all return shipping cost; original order delivery fees are non-refundable.
• Store-caused spoilage, damage, wrong item, expiration before delivery: We cover all return logistics fees.

1. Refund Processing Rule

   
   

   After we receive, inspect and confirm returned intact unopened food, refunds will be issued to your original payment channel within 3–7 business days. Financial institutions may cause extra delay in fund arrival.

   
   

   Return applications submitted over 30 days post delivery will be rejected unconditionally due to food shelf life risks.
2. Policy Revision

   
   

   We reserve the right to update this policy without advance notice. Continued purchasing equals acceptance of updated clauses.